Perceptions:
People associate conflict with negative responses such as anger, fear, tension, and anxiety. Rarely do we perceive any benefits from being involved in a dispute. Our negative perceptions impact ourapproach in resolving conflict as we strive to eliminate the source of these negative feelings.
People associate conflict with negative responses such as anger, fear, tension, and anxiety. Rarely do we perceive any benefits from being involved in a dispute. Our negative perceptions impact ourapproach in resolving conflict as we strive to eliminate the source of these negative feelings.
Problems:
Anyone can be involved in a conflict, and the amount of time, money, and equipment needed for resolution will vary according to its complexity.
Anyone can be involved in a conflict, and the amount of time, money, and equipment needed for resolution will vary according to its complexity.
Processes:
There are different ways to go about resolving disputes: Suppress the conflict, give in, fight, litigate, mediate, etc.
Principles:
We determine the priorities of all resolution processes on the basis of an analysis of our fundamental values regarding efficiency, participation, fairness, compliance, etc.Practices:
Power, self-interest, and unique situations are all factors relating to why people resolve disputes the way they do.
We determine the priorities of all resolution processes on the basis of an analysis of our fundamental values regarding efficiency, participation, fairness, compliance, etc.Practices:
Power, self-interest, and unique situations are all factors relating to why people resolve disputes the way they do.
Stulberg proposed these patterns as an aid for formal mediators, but anyone dealing with conflict can benefit from understanding the elements common to disagreements.
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